WebThe collected data was analysed with the help of prowess software. A sensitivity analysis was done to verify the significance of the factors considered for determining the LOS. In this paper, it was concluded that … WebCRM on customer retention of Airtel and the degree of implementation of CRM in the customer retention process in the office of Airtel. 2. Review of literature According to Chen and Popovich (2003), CRM is not a concept that is really new but rather due to current development and advances in information and enterprise software
Customer relationship management at airtel by Sanjay Gupta - Issuu
WebNov 10, 2024 · Airtel is India’s largest integrated communications solutions provider. Airtel’s retail portfolio includes high speed 4G/4.5G mobile broadband, Airtel Xstream Fiber that promises speeds up to 1 Gbps with convergence across linear and on-demand entertainment, streaming services spanning music and video, digital payments and … WebJun 17, 2024 · PEOPLE STRATEGIES AT AIRTEL "If CRM is the key, HR would be the nerve centre for any CRM activity." ESOP now a vibrant tool for attraction and retention : Lowering of attrition. WORK ... set top box png
Airtel IQ - CPaaS Solutions to Drive Customer Engagement
WebJan 1, 2014 · Bharti Airtel is an early adaptor of business intelligence solution in Indian telecom industry. Over a period of time, the company undertook many IT initiatives. ... Airtel implemented e-CRM (Bansal 2010). e-CRM had various features such as online customer support, web interface, customer profiling, and e-billing. The system could able to ... Web4. • To tackle the problem Airtel decided to establish a centralised system for customer relationship management (CRM) • Oracles E-Business CRM suite was adopted • CRM helped the firm to have a unified view of its customer data across all products and services • In a nutshell the CRM tool has enabled the firm develop its retention and ... WebCRM practices of Public and Private sector telecom companies operating in the Jammu and Kashmir state. The study has concluded that there is a ... revealed that CRM practices of Airtel were better ... the toby chip song